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0800 11 2384

Fallenfront

Customer Service

 
Shipping & Delivery

Shipping within New Zealand

There are two types

Standard shipping

 

  • Free
  • Delivery is within 1-3 days
  • Parcels are tracked and traced
  • Your parcel will be dispatched on the same day if the order is received before 3pm
  • We ship to PO Boxes
  • We ship to Rural Deliveries (please allow an extra 2-3 working days)

 

Guaranteed Overnight Delivery

 

  • Flat rate of $4 across all of New Zealand
  • Your parcel is guaranteed for over night delivery if the order is received before 3pm
  • Parcels are tracked and traced
  • We ship to PO Boxes
  • We can not offer this service to Rural Deliveries

 

 

International Shipping

 

International shipping is free if your purchase is over $25 NZD.

 

  • We use DHL
  • Please allow 
Privacy & Security
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Returns & Replacements

We make shopping hassle free with our easy returns policy. You can return products if for two reasons;

  • You are not entirely happy with your choice and would like a Refund or Exchange within 30 days of your original purchase.
  • There is a fault with the product and it is covered under our Warranty Policy.

Refund or Exchange

If for some reason you are not entirely happy with your choice simply follow our returns procedure for a hassle free refund or exchange within 30 days of your original purchase date. You can return any purchase if it is the wrong size, colour, fit or if you simply made the wrong choice.

*note we do not offer returns on sale items unless they are faulty (see Warranty Policy further down).

What to do next

1)     Download, print and fill out the following form. If you cannot download the form include a note stating your name, address, contact details and if you would like a refund or exchange for another product.

 

Please make sure you have checked the following to be eligible for a refund or exchange

  • Your product must be in an unused, saleable condition with original labels attached.
  • Include the original invoice

 

2)     Post using a proper postage bag or carton. Please use track and trace (keep this information until the return has be dealt with). We are not responsible for loss or damage to items when they are being returned to us.


Post to the following address;

 

Fallenfront Limited - Returns

53 Okete Road

Raglan, 3295

Then what happens?

Once we receive the package and the above criteria has been met, we will then contact you to confirm that the refund or exchange has been approved.

 

You will not be charged any freight if you have requested an exchange to be sent to you.

 

For any more information, questions or if you just need help please email customer services on info@fallenfront.co.nz or call free on 0800 112384.

 

 

 

 

Returns Under Warranty

Customers of Fallenfront are covered for 12 months after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.

 

We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between Fallenfront and the customer when a purchase is made.

 

We will also adhere to the Fair Trading Act 1986,  which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe.

 

What will we do?

 

If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.

 

  • If possible the product will be repaired to the standard of the manufacturer free of charge.
  • If we are unable to repair the product we will replace with the same or similar product.
  • If no replacement product is available we will exchange it for a product of your choice to the same value of your original purchase price.
  • A full credit or store refund will be issued if we are unable to repair, replace or exchange the product as stated above.

 

If the product is not under warranty it can still be repaired, but at a cost to be charged to the customer.

 

What to do next…

 

  • Download, print and fill out the following form. If you cannot download the form include a note stating your name, address, contact details and details of the fault
  • Include the original invoice
  • Use a proper postage bag or carton to send item back
  • Post using track and trace (please keep this information until the return has been processed)

 

Send to….

 

Fallenfront Limited - Returns

53 Okete Road

Raglan, 3295

 

Then what happens?

 

Once we receive the package and access the fault we will contact you to advise what action has been taken and to refund the cost of freight of the return if applicable.

 

For any more information please email customer services on info@fallenfront.co.nz or call free on 0800 112384.

Ordering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Payment, Pricing & Promotions

Credit Card

We accept Visa and Mastercard here at Fallenfront.

 

 

 

 

 

 

 

Payments are processed by New Zealand’s leading payments solutions company DPS (Deposit Protection Service). Please refer to DPS’s privacy policy for more information…………………

All payments are safe with securely hosted servers.

Fallenfront is fully SSL Certified.

 

Bank Deposit

New Zealand customers can deposit the purchase amount directly into our bank account.

 

                  National Bank New Zealand

                  06 0441 018806100

 

Please use the invoice number for the bank deposit reference number.

The goods will be dispatched directly after the funds have been cleared.

 

For any more information please email customer services on info@fallenfront.co.nz or call free on 0800 112384.

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Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
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Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.