MOST FREQUENTLY ASKED QUESTIONS... ANSWERED
The questions we get asked the most, answered to make your life a little easier and ours a little less cluttered.
Within the hour. If you would like an urgent service, please give us a call on 0800 112 384 and we can have your ready for you ASAP!
Due to our impeccable taste, you will find some products sell out.
If there is an item you are wanting which is sold out, there is a potential we could be re-stocking it in the future. Please email us here and we will let you know whether it's your lucky day or you have missed the boat.
Discount codes only apply on full retail products - codes will not work on sale items.
If you are still having issues with your discount code, please contact us here and we will have it sorted out for you in no time.
All orders from New Zealand placed by 12pm will be sent out and received next day (courier dependant). Overnight express shipping... nothing short of amazing.
If you are ordering from overseas or want to read a more detailed idea on shipping times and shipping rates, please click here.
Of course! Come meet the crew. We are located in Penrose, Auckland and will notify you once your order is ready for pick up. Pick up times are from 10am - 4pm Monday to Friday.
Click here to see more details on our click and collect process.
Sometimes orders are marked delivered when they have only just made it onto the post mans truck. Give it a few business days, check around the house and ask your neighbours if they have accidentally STOLEN it... if your order has not arrived 3 business days later contact your local post office. If they assure you it was delivered, send us an email here and we will chew through the havoc as a team.