Returns & Exchanges
30 Day Returns & Refund Policy
We aim to make shopping hassle free with our easy returns policy. Please review the conditions below:
*ALL BLACK FRIDAY SALES ARE FINAL*
1. Full-Price Items
You may return full-price items if all of the following criteria are met:
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The item was not purchased on sale or at a discounted price.
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The product is returned within 30 days of the original purchase date.
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The product is in new and unworn condition, 100% sellable, and includes original swing tags and bags.
Additional details for full-price returns:
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Refunds for change of mind or size will be processed minus shipping and handling costs.
2. Sale Items
Sale or discounted items are strictly non-refundable, non-returnable, and non-exchangeable.
Exceptions: Returns are accepted only if:
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The product is faulty.
- We sent the wrong item.
If a sale item is returned against these guidelines, the customer will be invoiced for a $12 shipping fee to have the item sent back.
3. Exchanges
We are happy to offer exchanges on full-price items that meet our return conditions.
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Customers requesting an exchange will be invoiced a $12 shipping fee to receive their replacement item.
4. In-Store Purchases
Items purchased in store may be exchanged or returned for store credit.
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Refunds are not offered for in-store purchases.
5. Faulty Items
If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act 1993 (NZ).
Please email us at hello@fallenfront.co.nz for assistance.
6. Non-Eligible Returns
Items that do not meet the above criteria will not be accepted as returns.
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If a non-eligible item is sent back against our terms, the customer will be invoiced a $12 shipping fee to have the same item returned to them.
- We do NOT offer refunds for items purchased by mistake.
How to Return an Item
1. Read the terms above and confirm you meet eligibility
2. Download the return form below and follow the instructions listed.
*ALL BLACK FRIDAY SALES ARE FINAL*