Returns & Exchanges
14 Day Returns & Refund Policy
We do not offer refunds for in-store purchases.
ALL INTERNATIONAL SALES ARE FINAL. NO REFUNDS, RETURNS OR EXCHANGES ARE ACCEPTED ON INTERNATIONAL ORDERS.
Online Store
We aim to make shopping hassle-free with our easy returns policy. Please review the conditions below.
1. Full-Price Items
NO RETURNS, REFUNDS OR EXCHANGES ON SALE ITEMS OR ORDERS THAT USE DISCOUNT CODES.
You may return full-price items if all of the following criteria are met:
-
The item was not purchased on sale or at a discounted price, including the use of sign-up or other discount codes.
-
The product is returned within 14 days of the original purchase date.
-
The product is in new and unworn condition, 100% sellable, and includes all original swing tags, packaging and bags.
-
The order is not an international order.
Additional details for full-price returns:
-
Refunds for change of mind or incorrect sizing will be processed minus shipping and handling costs.
-
ONLY FULL-PRICE ITEMS ARE ELIGIBLE FOR CHANGE-OF-MIND REFUNDS.
-
Refunds are subject to a $12 processing fee and will be returned to the original payment method.
2. Sale Items
Sale or discounted items are strictly non-refundable, non-returnable and non-exchangeable.
Exceptions: Returns are accepted only if:
-
The product is faulty.
-
We sent the wrong item.
If a sale item is returned against these guidelines, the customer will be invoiced a $12 shipping fee to have the item sent back.
3. International Orders
ALL INTERNATIONAL SALES ARE FINAL.
We do not accept returns, refunds or exchanges on international orders, including for change of mind, incorrect sizing or incorrect product selection.
This applies to both full-price and discounted international orders.
Where applicable, this policy does not exclude any rights or remedies that cannot legally be excluded, including in circumstances where an item is faulty or we have sent the wrong item.
4. Exchanges
We are happy to offer exchanges on eligible full-price domestic orders that meet our return conditions.
-
Customers requesting an exchange will be invoiced a $12 shipping fee to receive their replacement item.
-
International orders are not eligible for exchanges.
5. In-Store Purchases
Items purchased in store may be exchanged or returned for store credit.
-
Refunds are not offered for in-store purchases.
6. Faulty Items
If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act 1993 (NZ).
Please email us at hello@fallenfront.co.nz for assistance.
7. Non-Eligible Returns
Items that do not meet the above criteria will not be accepted as returns.
-
If a non-eligible domestic item is sent back against our terms, the customer will be invoiced a $12 shipping fee to have the same item returned to them.
-
We do NOT offer refunds for items purchased by mistake.
-
International orders are not eligible for return, refund or exchange as outlined above.
How to Return an Item
1. Read the terms above and confirm you meet the eligibility requirements.
2. Download the return form below and follow the instructions listed.