Returns & Exchanges

We aim to make shopping hassle free with our easy returns policy. We accept returns for most purchases made online as long as you meet these criteria:

  • Your item was not bought on sale or at a discounted price
  • Product must be returned within 30 days of the original purchase date
  • Product is in new and unworn condition, 100% sellable with original swing tags & bags.

If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act. Please email us at hello@fallenfront.co.nz

Items that do not meet this criteria will not be accepted as a return.

How to Return an Item

Download the return form below and follow the instructions listed.

View our full returns policy.

Download the returns form.